After-sale service

In accordance with the Administrative Measures for the Recycling and Management of New Energy Vehicle Power Batteries, the company publicly discloses technical information such as the maintenance and replacement of power batteries used in new energy vehicles, as well as information on battery recycling service network points and recycling steps in cooperation with chassis manufacturers, so as to establish a convenient and efficient battery recycling channel for users.

The quality department, in conjunction with relevant company departments, conducts reviews to determine the causes of faults and safety accidents, identifies responsible parties, and resolves customer losses in a timely manner. If a problem is caused by a supplier's quality issue, the supplier's liability will be pursued, and the supplier will be required to replace all involved vehicles to ensure product quality and bear customer losses. An analysis report will be provided for such faults, and the same batch or same type of products will be inspected to ensure that factory parts meet vehicle adaptation requirements.

• The company has established an emergency response team for serious problems in product quality, safety, and environmental protection, including a communication liaison group, an on-site rescue group, a logistics support group, a technical handling group, and a crisis management group, and has established a management method for safety accidents of new energy vehicles.
• In the event of a serious problem in product quality, safety, or environmental protection of a new energy vehicle, the on-site rescue team will rush to the scene as soon as possible to cooperate with the staff of the chassis service station in handling the problem.
• The technical handling team will arrive at the scene within 12 hours to assist the staff of the chassis service station in collecting evidence for accident reconstruction. If a third-party appraisal is required, the on-site rescue team must maintain the scene and wait for the arrival of the appraisal agency.
• The crisis management team is responsible for publicly releasing information to the public and providing legal support to prevent adverse social impacts.

The company's currently designated sales and maintenance network points are screened and determined after internal review in accordance with HBY-QP-A-24-2023 Product After-sales Service Control Procedures. The existing after-sales service network points meet the full coverage of the regional promotion of the company's new energy products. At present, there are two main ways for the company to develop after-sales service network points: one is to develop after-sales service network points in vehicle operation areas in accordance with HBY-QP-A-24-2023 Product After-sales Service Control Procedures to meet the after-sales maintenance needs of new energy products. The second is to cooperate with second-class network points to produce after-sales service network points. After the company evaluates whether they have the after-sales service capacity for new energy vehicles, they will be incorporated into the company's after-sales service network system.

In accordance with HBY-QP-A-25-2023 Human Resources Management Control Procedures, the company requires that sales personnel and service personnel must undergo professional training before taking up their posts. The after-sales department shall effectively support the after-sales service and emergency guarantee capabilities of new energy vehicles, conduct self-inspections of after-sales service stations and in-use new energy products at the beginning of each year, and submit self-inspection reports to the competent department.

Yunnan Mengshi Automobile Sales Co., Ltd. has a 24-hour customer service center to provide you with round-the-clock consultation, complaint, and return visit call services. We welcome you to put forward valuable opinions and suggestions on our service work.

Our after-sales service contact information:

• Service hotline: +86 13320532778;+86 19187112712
• Address:Room 2, Building 17, Yunnan Huachu Auto Parts & Glass Logistics City, Taiping Xincheng Subdistrict, Anning, Kunming, Yunnan Province, China